"What a wonderful inspiring story, thanks so mch."
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Daniel S. Whittaker's Discussions
Teach Sellers to "Tell Their Story!" A Great Lesson in Customer Service
Started this discussion. Last reply by Sharon Van Doran Mar 11, 2011. 2 Replies 0 Likes
Daniel S. Whittaker's Page
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Sharon Van Doran replied to Daniel S. Whittaker's discussion 'Teach Sellers to "Tell Their Story!" A Great Lesson in Customer Service'
Rebecca Schwartz replied to Daniel S. Whittaker's discussion 'Teach Sellers to "Tell Their Story!" A Great Lesson in Customer Service'"Great post & video - thanks for sharing!"
Daniel S. Whittaker posted a discussionTeach Sellers to "Tell Their Story!" A Great Lesson in Customer Service
Those that know me understand that I teach through life experience, and by telling stories of my experiences.I have two passions about our business; great programming from our programming brothers and sisters, and GREAT customer service from every member of my station.... EVERYONE. This link was recently forwarded to me and I believe this story is the epitome of GREAT Customer Service. Take 3 minutes to watch this story. Then take a few more to think about how you can empower your staff to…See More
Daniel S. Whittaker replied to Rebecca Schwartz's discussion 'Friday Poll: How Did You Get into Radio Advertising Sales?'"I was programming a small market station when my wife became pregnant. I went to the GM and explained that she and I were expecting and asked for a raise. His response, "Well, I can't really give you a raise to be our…"
Daniel S. Whittaker replied to Joe Madden's discussion 'account list management'"Take a look at Efficio Solutions. www.efficiosolutions.com. It's a great product. Provides everything you're looking for... and more."
Daniel S. Whittaker replied to Dan Watts's discussion 'Radio Sales Job available in Louisville'"Dan:
Please contact me at info@dannwhittakercreative.com.
Thanks,"
Daniel S. Whittaker replied to Chris Rolando's discussion 'Terms in a radio station'"Chris:
Check this site out. The site contains a vast list of radio terms.
radio.about.com/library/blglossary.htm
Let me know if this helps."
Daniel S. Whittaker replied to Chris Rolando's discussion 'Weekends'"Chris:
I used to do this on a regular basis when I was an AE. Bagels, Pizza, an afternoon snack, anything that shows the client I'm interested, and appreciative, of and in their business. What I learned was many times the client was more…"
Daniel S. Whittaker replied to Rebecca Schwartz's discussion 'Friday Poll: Cold Calls in Person or by Phone?'"Ahh... but the jist of the spot was that the company lost one of its best clients because they HADN'T been calling on the company. Big difference. The company in the ad (which by the way was for American Airlines) was focused on keeping in…"
Daniel S. Whittaker replied to Scott Mackenzie's discussion 'COPY HELP!'"Scott:
Feel free to call me: 614. 668. 9666 or email info@dannwhittakercreative.com. I'd like to know a bit more about the company, their goals (other than flat rate charge) and what the flat rate includes. I might be able to help you."
Daniel S. Whittaker replied to Rebecca Schwartz's discussion 'Friday Poll: Ad Pricing'"Several Columbus stations are offering :05's, :10's and :15's. Pricing is fairly aggressive on these spots and make a good addition to a :30 or :60 schedule.
I am seeing some stations offering :15's and piggybacking non-competing…"
Daniel S. Whittaker replied to Rebecca Schwartz's discussion 'Friday Poll: Ad Pricing'"From my experience, :30's are currently being priced at 80% of a :60 in the markets I'm working in. I am finding the deals "flying" here in Columbus. There is currently more inventory than those willing to buy."
Profile Information
- What radio station/company are you with?
- Dann Whittaker Creative
- How long have you worked in the radio sales industry?
- 30 + years
Comment Wall (1 comment)
- At 8:38pm on August 5, 2009,
Jingle Jim Reilly said… - Daniel,
I send out a radio sales tip newsletter called The Jingle Of The Week. May I send you a copy? If you'd like to receive the free sales tips, just send me back your email address!
Jim Reilly
American Music Concepts
AmericanJingles@aol.com
732-2551-504
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